Rules of procedure
Preamble
These rules and regulations are posted at every entrance to the hotel. A paper or digital copy (flashcode consultation) can be consulted at reception. Any person entering the hotel is therefore deemed to have read and accepted the present provisions.
The Grand Hôtel Thalasso & Spa is a private establishment open to the public, providing 5-star hotel, restaurant and luxury SPA/thalassotherapy services.
For the purposes of these regulations, the following terms are defined as follows:
- “Hotel”: the entity responsible for the Premises and providing the services, and its representatives (including its staff).
- “Premises”: all the premises comprising the hotel: rooms, common areas, staff areas.
- “Common areas”: all premises accessible to any Visitor, including in particular the reception, store, spa, elevators, staircases, access corridors, restaurant, bar and terrace.
- “Visitor”: any person (passer-by, hotel service provider, customer, staff, etc.) entering the premises. Minors must be accompanied by an adult.
- “Customer”: any person who has subscribed to a service with the Hotel and is welcomed to the Premises in this capacity.
General organization
The premises are open and freely accessible, 24 hours a day.
The hotel may, at any time, require Visitors to comply with certain special measures (access restrictions, wearing of masks, etc.) for security or health reasons, even in the absence of specific legislation imposing such measures.
Visitors must respect the premises and their equipment (furniture, decorative elements, etc.), and report any objectionable acts (damage, vandalism, breach of decency, indecency, etc.) to the hotel.
The use of the Premises must be carried out in such a way as to preserve peace and quiet and not to undermine public order and morality, which implies compliance with regulations and excludes any agitated or offensive behavior. In particular, it is forbidden to:
- Smoking or vaping.
- Indecent dress.
- Possess, use or consume illegal or dangerous products.
- Infringe the rules of use indicated by the pictograms displayed, particularly those concerning elevators.
- Deposit waste outside the garbage cans.
- Demonstrating, running, shouting, dancing, singing, rowdiness, throwing or dropping objects, displaying banners, putting up inscriptions, playing games or sporting activities, cluttering the premises by storing anything (bicycles, packages, suitcases, etc.). For security reasons, any suspicious object (abandoned, chained to the furniture or of dubious origin) may be sequestered or damaged and destroyed, exclusively at the expense, risk and peril of its depositor.
As a general rule, any damage caused by offenders will be charged to them.
Any person contravening the provisions of the present Regulations may be asked to leave the Premises, without being able to claim damages of any kind.
Common areas
Visitors in the Common Areas are expected to behave reasonably (no use of loudspeaker telephones, no running, no shouting, brawling or brawling of any kind) and to dress appropriately: in particular, it is forbidden to go bare-chested, and bathrobes, when authorized, must be worn with a bathing suit or underwear underneath.
However, the Hotel reserves the right to refuse access to any visitor accompanied by an animal that is clearly likely to disturb the peace and quiet of the premises, or that is dangerous and unmuzzled.
Visitors to the premises for professional reasons (particularly service providers) are required to behave discreetly so as not to disturb the peace and quiet of the premises and its customers.
Unauthorized Visitors are strictly forbidden to access parts of the Premises reserved for staff (parking areas, closed doors or doors marked “staff only”, etc.).
Restaurant Aho Fina
The restaurant is open to Visitors from 7.30am to 10.30am for breakfast, from 12.00pm to 2.15pm for lunch service, and from 7.30pm to 9.15pm for dinner service.
Bathrobes may be worn for breakfast only.
Pets are not allowed.
In accordance with the French Consumer Code, restaurant staff may refuse to serve any Guest, including alcohol, for a legitimate reason.
Bar Le Clipper
The bar is open to visitors from 11am to 11.30pm.
In accordance with the French Consumer Code, bar staff may refuse to serve any Visitor, including alcohol, for a legitimate reason.
Espace Loreamar
The Loreamar area includes a spa/thalassotherapy/fitness area and swimming pool.
It is open to all customers from 9am to 7pm, and from 1:30pm to 5pm for children under 13.
Bathrobes and mules must be worn. In addition, all hygiene and safety rules posted at the entrance to the Loreamar area must be observed.
All electronic devices (phones, tablets, etc.) must be switched off or set to silent mode in this area. Lockers are available for use by Loreamar customers and the hotel, which accepts no responsibility for the loss or damage of items not placed in them.
Pets are not allowed.
In accordance with the French Consumer Code, staff may refuse or interrupt any service for a legitimate reason.
In particular, any inappropriate behavior on the part of a customer, particularly during treatments (massages), will result in the interruption of services and immediate expulsion from the premises. Under no circumstances will reimbursement be made for services interrupted in this way.
Lifts
Elevator users are required to respect the maximum weight capacities indicated on the lift. They are also expected to behave reasonably (give priority to people unable to use the stairs, do not jump, etc.).
They shall refrain from committing any damage whatsoever.
Offenders whose behavior causes damage will be charged for any repairs.
Toilets
Toilets and washrooms are available for visitors.
All visitors using the toilets are required to leave them clean. They are prohibited from committing any form of damage, or engaging in indecent or obscene behavior.
Offenders whose behavior causes damage will be charged for any repairs.
Rooms
Rooms are made available to hotel service customers.
Pets are tolerated under the supervision of their owners. Customers agree to leave the “attention, j’accompagne mon maître” sign on the door handle of their room. No claim may be made against the hotel for any consequence of forgetting to leave this sign (e.g., the animal runs away, damage to the hotel needs to be repaid, etc.).
All rooms are completely non-smoking.
Room service is available. Details of extra services (room service, minibar, laundry) are shown on posters or cards in the room. Consumables can be taken with you, but any items missing from the room at checkout will be billed:
- Bathrobes,
- Bluetooth speaker,
- Champagne glasses and flutes,
- Pillows.
Valuables worth more than €500 must be placed in the safe provided or handed in at reception. The hotel’s liability in the event of their theft from the room is limited to this amount if an item exceeding this amount has not been placed in the safe.
Although the rules relating to common areas do not apply, Customers are required to dress decently when interacting with staff, even in their rooms (room service reception, maid service, etc.).
Any damage to the room, in particular the smell of smoke or damage caused by an animal, will be invoiced to the Customer for €250, with the Hotel reserving the right to demand reimbursement of the costs actually incurred to restore the room, if these exceed this amount.
